As in all walks of life, things get in the way and you can’t always make it to where you need to be.
To be as fair as possible to all students, a minimum of 24 hours is required to cancel a pre-booked lesson. This provides the opportunity to offer the space to another cancellation looking to reschedule for that week.
If you do need to cancel a lesson, should an available space be convenient, we can rearrange for that time. Otherwise, your lesson will roll over to the following week.
Cancelling a lesson less than 24 hours before a lesson will forfeit that lesson.
Exceptions include sudden illness, or emergency.
All make up sessions are only arrangeable within a month of cancelling.
In the event a lesson is cancelled on my end, due to unforeseen circumstances, you will be notified as soon as possible and a make-up session will be arranged as soon as is convenient or again, rolled over.
Holiday absences you will be notified of at least a week before (or your last lesson before the holiday absences).
All pre-paid lessons are non-refundable.
If you have any questions, please don’t hesitate to get in touch.