As in all walks of life, things get in the way and you can’t always make it to where you need to be.
To be as fair as possible to all students, a minimum of 24 hours is required to cancel a pre-booked lesson. This provides the opportunity to offer the space to another cancellation looking to reschedule for that week.
If you do need to cancel a lesson, should an available space be convenient, we can rearrange for that time. Otherwise, your lesson will roll over to the following week.
Prepaid Block Booking Policy
Lessons cancelled with less than 24 hours’ notice will be forfeited.
All pre-paid lessons are non-refundable.
Single Lesson (Pay-As-You-Go) Policy
If a lesson is cancelled with less than 24 hours’ notice, the full lesson fee will still be payable. This must be settled before any further lessons can be booked.
Exceptions include sudden illness, or emergency.
All make up sessions are only arrangeable within a month of cancelling.
In the event a lesson is cancelled on my end, due to unforeseen circumstances, you will be notified as soon as possible and a make-up session will be arranged as soon as is convenient or again, rolled over.
Holiday absences you will be notified of at least a week before (or your last lesson before the holiday absences).
If you have any questions, please don’t hesitate to get in touch.